COVID-19 SAFETY AND WELL BEING CHARTER

OUR EXPERIENCE VENUE REMAINS OPEN FOR BUSINESS. PLEASE FIND FURTHER DETAIL AND INFORMATION BELOW.

YOUR SAFETY IS OUR NUMBER ONE PRIORITY

In light of the ongoing situation and with the Government's own advice to stay cautious, Jaguar Land Rover are putting the safety and wellbeing of our employees and guests at the forefront of our operational guidelines.

To manage this, we will continue to monitor and update our safety measures. Please read our latest Covid-19 safety and well-being information below.

We thank you for your patience and look forward to welcoming you to our Venues.

Stay safe, Be kind, Stay well.

YOUR EXPERIENCE

If you’re experiencing any COVID-19 symptoms or have had contact with any possible source of the virus, or living with someone who is currently shielding or self isolating, please stay at home and e-mail the centre to re-arrange your booking.

FLEXIBLE BOOKING TERMS

We will remain flexible in our approach to allow you to carry on enjoying your experiences safely. Please find details below -

Flexible Booking - If you are unable to enjoy your booked experience due to COVID-19 restrictions or concerns, we’ll extend it for you for free.

Should you have a requirement to move your booking or any further questions a member of the experience team will be available via phone or e-mail at each centre to help.

SOCIAL DISTANCING

Even though restrictions have been lifted, keeping our staff and customers safe is our number one priority. Therefore, we have made the decision to continue with social distancing within our Venues. Everyone onsite is asked to remain at least 2 metres apart where possible. We have put some signs up to help remind and guide you.

VENUE SANITISATION

We will continue to routinely clean and sanitise our venues with a comprehensive cleaning schedule.

WHAT TO EXPECT ON ARRIVAL

All guests will be required to provide proof of either:

Completing a Lateral Flow test at home, no more than 48 hours prior to the arrival at the venue. The Lateral Flow tests have been proven to identify asymptomatic individuals who are unaware they have Covid-19 and reduces the risk of potentially passing on the infection to others. You will be required to show proof of a negative result, should you gain a positive result please contact the venue prior to arrival to rearrange your Experience.

OR

Having had both Covid-19 Vaccinations at least 14 days prior to the date of the Experience. You will be required to show proof via the NHS Covid Pass or by producing a signed and dated vaccine appointment card.

HAND-SANITISING STATIONS

All guests will be required to use the ‘Hand-sanitising Stations’ on their arrival and departure.

PERSONAL PROTECTIVE EQUIPMENT (PPE)

Our advisory to guests is that when entering our Venues a face covering is worn, we feel this will help provide a safe working environment for our employees who come into contact with guests from different regions of the UK and different households daily.

A tour guide at the Jaguar Land Rover production line at Solihull

FACTORY TOURS

Factory Tours are now available to book for 21/22 dates. Please contact a member of the team to find out more information.

A meeting at the Jaguar VIP Centre at Castle Bromwich

CHANGES TO MEETINGS AND EVENTS

At Jaguar Experience we recognise that we are not returning to business as usual. We are committed to evolving our events offering to ensure they are delivered in the safest way, along with delivering an exceptional customer experience.

By redesigning our event offering we are enabling clients to have the opportunity to re-engage teams following on from these unprecedented times. Our offering will remain flexible and we will put our valued clients at the forefront.

For further information please click here