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Jaguar Land Rover Purchase Terms & Conditions

It is important that you read the terms and conditions on this page (the "Purchase Terms and Conditions") and understand them. They apply to all orders you place for purchases to be made on our websites (the "Sites", our "Site") and form the basis of all contracts made between you and us as a result of those orders.

IN PARTICULAR YOUR ATTENTION IS DRAWN TO THE SECTIONS ON OUR LIABILITY TO YOU AND YOUR RIGHT TO CANCEL (SEE BELOW).

During the process of placing your order, you will also be asked to confirm that you accept the Purchase Terms and Conditions. By placing an order on our Site, you agree to be bound by these Purchase Terms and Conditions and you also agree that they will form the basis of the contract for any purchases you make from our Site. If you do not wish to accept the Purchase Terms and Conditions or if you are unsure as to the meaning of any part of them, then please do not place any orders on the Sites.

We may occasionally update these Purchase Terms and Conditions, for example to comply with changes in the law or to take account of new ordering processes, goods or services that we may offer. You should read the latest version of the Purchase Terms and Conditions on the Sites whenever you place an order, in order to ensure you are happy with the current Purchase Terms and Conditions at the time you place your order. These Purchase Terms and Conditions were last updated in July 2014.

We advise you to keep a copy of these Purchase Terms and Conditions and your order details for your future reference. We have tried to make these Purchase Terms and Conditions "printer friendly" and recommend that you print them from a Site when placing your order.

Please note that your use of our Sites generally are subject to the following documents:

OUR DETAILS

The Sites are operated by Jaguar Land Rover Limited. Registered Office: Abbey Road, Whitley, Coventry CV3 4LF. Registered in England No: 1672070 ("Jaguar Land Rover Limited", "we", "our", etc.). Our main trading address is Jaguar Land Rover Ltd, Banbury Road, Gaydon, Warwickshire CV35 0RR. Our VAT number is GB927153228.

If you have any questions about these Purchase Terms and Conditions or any other customer service enquiries, then please contact us by:

WHO CAN PURCHASE FROM US?

To purchase from us you must be over 18 and resident in the UK or European Union.

You do not need to register on the website in order to place an order, as our Sites allow you to make orders using a guest account.

OUR PRODUCTS & PRODUCT DESCRIPTIONS

Please note the following in relation to the product information provided on the Sites:

  • Product dimensions supplied are intended to give an approximate indication of the size of individual products. Products shown may not be actual size.
  • We cannot guarantee that your computer's display will accurately reflect the colour of the products you order and, therefore, those products may vary slightly in colour from the images on the Sites.
  • Jaguar Land Rover Limited's policy is one of continuous product development. The right is reserved to change the specifications, colours and prices of the products illustrated and described in our website at any time. Subject to these Purchase Terms and Conditions, we will fulfil accepted orders, but there is no guarantee that anything you have seen on the Sites will still be available for purchase at a later date.
  • Our product offerings may vary from market to market and are subject to change without notice. Please refer to the relevant section of a Site if you would like information on the specification of vehicles or after sales services available outside of the UK.

If you have any doubts about the colour, size or any other specification of the products you wish to order, we recommend you contact our customer services department, using the details given above in the "Our Details" section prior to placing an order on the Website.

HOW TO ORDER

If you wish to order something from a Site, you can do so by selecting the quantity you wish to purchase and then adding it to your ''shopping bag''.

From the "Your Shopping Bag" page, you then proceed through the checkout process (either using the guest checkout or by logging into a Site), to enter your billing address, delivery options, packaging requirements, any personal message, and enter any valid promotional code that you have.

Once you have created your order, you will be displayed your full Order Summary. You should check that all the details are correct. If it is not correct, you can step back through the checkout process and correct any mistakes before confirming and submitting your order to us. It is your responsibility to ensure that your order is correct before submitting it to us. If you have any problems with your order, please contact our customer services department, using the details given above in the "Our Details" section.

To place your order, you will be directed to a secure payment page operated by our provider of on-line payment facilities where you can enter your payment information. You may also have to go through a transaction confirmation process with the issuer of the card that you are using to pay us. Once you have entered your payment information and your payment has been confirmed, you will then be directed to an Order Acknowledgement confirmation screen on our Site displaying the details of your order.

HOW CONTRACTS ARE FORMED BETWEEN YOU AND US

When you submit your order, you are offering to buy the products you order at the price set out in the order, subject to these Purchase Terms and Conditions.

We will acknowledge receipt of your order by email. If you do not receive an order acknowledgement from us within a few minutes after you have submitted your order, then we may not have received it and you should contact us to check the position. The order acknowledgement is not an acceptance by us of your order.

No contract for the supply of the goods that you have ordered is formed at that point and we do not have to accept your order. In particular, we may not accept your order if:

  • we do not have the goods in stock/the goods in stock appear to be damaged;
  • your payment is not authorised;
  • there is an error on our Site regarding the price or other details of the goods;

We will be in contact with you as soon as practicable (by email or by phone) in each of the above circumstances to discuss your options.

The contract between us for the supply of the goods you have ordered is not formed until we despatch the goods to you or, in the case of personalised goods, until we start work to personalise them for you, whichever is the earlier.

If you discover that you have made a mistake with your order after you have submitted it to us, please contact us immediately so we can try to correct the mistake before the goods are despatched (or in the case of personalised goods before they are personalised for you). Please note that once an order has been despatched we are unable to cancel or amend it. However, you may still have a right to cancel as described below in the "Your Right To Cancel" section below after the products have been delivered to you.

AVAILABILITY

We do our best to ensure that all goods shown on our Sites are available to order. If any goods that you have ordered are out of stock or no longer available, we will attempt to contact you to arrange a refund or alternative later time for delivery. In addition, if the goods are no longer available, we may offer you substituted goods of a similar nature and quality. Again, in this case, we will contact you and ask if you wish to proceed.

PRICING

The prices on our Sites apply only to products ordered through our Sites. The prices on the Sites are checked regularly to seek to make sure that they are correct but, inevitably, sometimes errors do occur.

If a product has been incorrectly priced, we will inform you of the error and will give you the option to either proceed with your order at the correct price or cancel your order.

If you confirm that you do wish to proceed, then for the purposes of these Purchase Terms and Conditions, this will be treated as you having submitted another order. Please remember that, as stated above in the "How Contracts are Formed Between You and Us" section, we will still not be under an obligation to supply the goods until we have confirmed that we have accepted your order, have dispatched the goods or, in the case of personalised goods, have started work to personalise them for you (whichever happens earlier).

PAYMENT

The prices indicated on our Sites include all taxes, including VAT, which may be payable in respect of the goods ordered, unless otherwise stated.

However, if you have ordered goods for delivery outside of the UK, you may be liable to pay import duties or other taxes, and VAT applicable in your own country. You are responsible for paying those charges and we would recommend that you contact your local customs office for further information.

Additional delivery charges may also apply in addition to the price for your ordered goods - see the "Delivery" section below.

All payments must be made at the time of placing the order using the payment facilities on the Site. We accept payment by all major debit and credit cards.

It is your responsibility to ensure that the payment details you provide are correct and complete. We do not have to supply goods to you if the details you submit when making your order are incorrect or incomplete, and we are unable to take payment as a result.

No payment will be treated as made until we have received it in cleared funds, and we will not dispatch the goods until we receive payment in full.

If we are unable to accept your order for any reason, then we will refund any money paid by you in respect of that order. If we have not yet taken payment from your debit/credit card, then we will not do so.

PAYMENT METHODS

Jaguar Land Rover offers a variety of payment options, including credit and debit cards.

The following credit and debit cards can be used as payment:

  • Visa Credit
    Visa Credit
  • Visa Debit
    Visa Debit
  • Visa Electron
    Visa Electron
  • Mastercard Credit
    MasterCard
  • Maestro
    Maestro

If you are paying for your order using a credit or UK debit card you'll be asked to enter your details as part of the ordering process.

If your card is registered with the 3-D Secure Cardholder Authentication scheme you will be asked to enter your additional security information.

There are certain payment methods that you cannot use on our website. We don't accept:

  • Cheques or postal orders
  • Cash in any currency
  • Book tokens
  • Purchase orders
  • International wire transfers
  • Direct debits or standing orders
  • PayPal
  • Bank transfers

OWNERSHIP OF GOODS

You own the goods once we have received payment in full for them and they have been delivered to you.

DELIVERY

We can deliver to any address in the UK (including Northern Ireland). Unfortunately, we cannot deliver to the Channel Islands or Eire.

Tracked Standard Delivery

Delivery within 3-5 working days on orders placed by 4pm Monday-Friday.

Available for mainland UK. Orders to Northern Ireland, Isle of Man and Highlands and Islands may take an additional 2 working days

Delivery to the following postcodes may take a further two days in addition to our standard delivery timescales:

BT1-94, FK20, G83, HS1-9, IV1-28, IV36, IV40-56, IV63, KA27-28, KW1-17, PA20-35, PA37-38, PA41-49, PA60-78, PA80, PH19-21, PH30-39, PH40-44, PH49-50, TR21-25, ZE1-3.

Delivery to overseas, BFPO addresses, Guernsey & Jersey and PO Boxes are not available

Delivery between 8.00am and 8.00pm, Monday to Friday

Tracked Next Day Delivery

Delivery next working day (Mon - Fri only) on orders placed by 4pm Monday-Friday.

Available for mainland UK. The service is not available for Highlands and Islands.

Next Day Delivery not available to the following postcodes

AB30-38, AB45-56, FK17-21,G83, HS1-9. IM (all), IV (all), KA27-28, KW0-99, PA20-99, PH17-33, PH34-99, TR21-25, ZE (all)

Delivery to overseas, BFPO addresses, Guernsey & Jersey and PO Boxes are not available.

Delivery between 8.00am and 8.00pm, Monday to Friday.

A signature will be required.

EU Deliveries

We at Jaguar Land Rover offer one method of delivery in the EU which you will be able to track.

Standard European Delivery: £ 12.50

Tracked European Delivery

Delivery up to 72 hours (Mon-Fri only) on orders placed by 4pm Monday-Friday.

Available for EU member states only.

Delivery between 8.00am and 8.00pm, Monday to Friday. We are unable to deliver at specific times of the day.

Orders will not be dispatched on British Public Bank Holidays.

Where possible a signature is obtained.

Parcel tracking available. Our courier will advise of a delivery time slot via email or SMS.

Please contact us before ordering if you wish to have goods delivered outside the UK, as we cannot supply products to all countries, delivery charges and dates will be different from those set out below and you will need to pay customs duties and taxes in addition to the amounts set out in our Site.

Where you select Standard Delivery then you should generally receive products within 3-5 working days after you place your order.

Where you select Next Day Delivery then you should generally receive products the next working day after dispatch. If you order after 4pm on a Thursday, your goods should be dispatched on Friday, and should be delivered on the next working day (Monday). If you order after 4pm on a Friday your goods will not be dispatched until the following Monday, and should be delivered on Tuesday.

However, we cannot guarantee delivery dates and are not responsible for delays caused by events beyond our reasonable control, such as poor weather conditions or labour disputes at the delivery service providers that we use. In the unusual event that we are unable to deliver your order within thirty days of the date of your order, we will let you know this. At that point you will have the option to cancel your order or to agree to continue with it, and we will then dispatch the item if and when it becomes available.

If you have not received the goods by their expected date for arrival then please let us know as soon as possible.

If you have ordered multiple items, we may deliver the goods in several instalments but will not make extra delivery charges for this.

Delivery will be complete once we have delivered the goods in question to the address you gave us (or any alternative address that you have agreed that we may leave the goods at). If no-one is available at the address to take delivery we will leave you a note to this effect, in which case you should contact us to re-arrange delivery. If you fail to contact us to re-arrange delivery with the period specified by us or fail to take delivery on the re-arranged date then the products may be returned to our warehouses. If that happens then we reserve the right to charge you for the additional costs that we may incur as a result and to cancel your order.

The goods become your responsibility once delivery has been completed.

Postage and packing will be payable as set out below:

You must comply with all applicable laws and regulations of the country to which you ask us to deliver goods. We will not be liable or responsible if you break any such laws or regulations.

OUR LIABILITY TO YOU

For further information about your legal rights and how they may be affected by these Purchase Terms and Conditions, including this section on our liability to you, we advise you to contact your local Citizens Advice Bureau or visit the Trading Standards website at www.tradingstandards.gov.uk.

We are only liable to you for losses which you suffer as a foreseeable result of us breaching these Purchase Terms and Conditions, or our negligence. A loss is foreseeable if it was an obvious consequence of us breaching these Purchase Terms and Conditions, or if you and we contemplated those losses at the time the contract between you and us was formed. We are not liable to you for any losses which were not foreseeable.

We are not liable to you for losses which you suffer due to any event beyond our reasonable control. If such an event takes place that affects the performance of our obligations under a contract with you:

  • we will let you know as soon as we reasonably can; and
  • our obligations will be suspended, and the time in which we have to perform those obligations will be extended for the duration of the relevant event. If the event affects our ability to deliver goods to you, we will arrange a new delivery date with you once the event is over.

We will not be liable to you for any business losses that you may incur, including but not limited to lost profits, loss of business, loss of business opportunity or business interruption.

YOUR RIGHT TO CANCEL

You have the right to cancel orders at any time within 30 days after the products have been delivered to you and receive a refund from us. This right to cancel is in addition to your right to return defective or damaged goods set out below in the "Damaged or Defective Goods" section, and your other legal rights. For details of those legal rights, please contact Citizens Advice Bureau or visit the Trading Standards website at www.tradingstandards.gov.uk.

Please note that this right to cancel does not apply to orders for personalised, made to measure, custom made or perishable goods.

Your right to cancel the contract begins as soon as the contract is formed. As explained above, the contract is formed when we accept your order by despatching the goods to you. Once you have received the goods, your right to cancel lasts until 30 days after you have received them.

If you wish to cancel your order, please contact us using the contact details given above in the "Our Details" section, stating your order reference number.

If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you sent us the e-mail or posted the letter to us. If you call us to notify us of your cancellation, then your cancellation is effective from the date you telephone us.

If you choose to cancel:

  • You will receive a refund of the price you have paid for your goods including standard delivery charges, as soon as possible and, in any case within 30 days after the day on which we receive the product back or, if earlier, the day on which we receive evidence that you have returned the goods to our returns address.
  • You must return the goods to us promptly and in any event within thirty (30) days of cancellation. Return or collection will be at your cost unless you choose to use the returns label that we provide with the goods.
  • If you return goods to us by any method other than through the returns label that we have provided then we will not be responsible for any loss or damage to them during transit and we recommend that you use a recorded or secure delivery method. If goods are lost or damaged in transit and you have not used our returns option, we may charge you, or not refund to you, any amounts that are attributable to the loss or damage.
  • You must take reasonable care of the goods and not use them. If you fail to comply with this obligation, we may have a right to claim the cost of any deterioration, up to the price of the product, from the refund to which you are otherwise entitled.
  • Where possible please return goods in their original packing. This will save you having to buy alternative packaging in which to return the goods and reduces the risk of damage when they are returned. You will be responsible for any damage caused by you failing to pack the goods properly for their return.
  • You must also return any gift or promotional product received by you as a result of that order. We may charge you a reasonable amount for the gift or promotional product if you do not return it.

If you cancel part of an order then we will recalculate the original order price and adjust the delivery charges payable by you for the retained items accordingly. This may result in a payment being required if, for example, the revised order price is now lower than that required to obtain reduced rate delivery charges.

DAMAGED OR DEFECTIVE GOODS

You should inspect the goods when you receive them for defects or damage. If you find that they are already defective or damaged, you should tell us as soon as possible using the contact details given above in the "Our Details" section. We may offer a repair, exchange or refund, as appropriate, in accordance with your legal rights.

As a consumer you have certain legal rights in relation to the quality of the products that we supply. For details of those legal rights, please contact Citizens Advice Bureau or visit the Trading Standards website at www.tradingstandards.gov.uk.

In addition to these rights, we provide the following warranty with the products that you order from the Site.

12 Month Warranty

We at Jaguar Land Rover Limited want you to be completely happy with your product. It has been designed and manufactured with as much care, attention to detail and quality control, as our vehicles.

If there is any defect in any product that you purchase from the Site and you notify us of this within 12 months after the date of delivery in accordance with this warranty section then we will at our option repair or replace the goods or, if neither is possible within a reasonable time, we will refund the price paid by you.

Your warranty may be transferred to another person in a one-time transfer. This transfer is to allow the purchase of gifts where the ownership of the product is passed from one person to another.

This warranty does not apply to and does not cover damage or defects arising from:

  • fair wear and tear.
  • inappropriate storage or use of the product or anything external to the product itself.
  • accident, misuse, neglect, or damage by you or any third party.
  • use for purposes or in a manner other than as recommended or intended by the manufacturer or failure to follow the manufacturer's instructions.
  • damage caused by failure to follow the manufacturer's care instructions or from use of inappropriate cleaning products or those of a corrosive and/or abrasive nature.

To make a warranty claim you should:

  • Contact our relevant Customer Services department by telephone or email.
  • Supply details of the warranty claim which include your personal details.
  • Follow our product return instructions.
  • Include details of when and where you bought the product and a copy of your receipt or online order number.
  • You may be given a returns identification number, please include this number within the package and take not of this for your reference.
  • Retain the proof of postage/carrier return.

GENERAL INFORMATION ABOUT RETURN OF GOODS

Our address for return of goods is:
Jaguar Land Rover Web Shop Returns
Co DHL Supply Chain
Edison Road
Coleshill
Birmingham
B46 1DA
United Kingdom

Please send all returns to us with a covering letter, stating your order reference number, together with a copy of the original delivery note. Where you are making a warranty return then please include all of the details set out in the warranty section above.

Please try as far as possible to take care opening your goods and removing the outer transit packaging. Take extra care when opening bags and boxes with scissors as you may damage the contents. If you are able to return them in the original packaging, this may save you having to buy alternative packaging in order to return the goods.

Until goods are returned to / collected by us, you have a legal obligation to retain possession of the goods and to take reasonable care of them while they are in your possession. We recommend that you return goods by recorded delivery and we advise you to ensure the goods are adequately insured during the return journey.

All refunds will be made by the payment method which you originally used to purchase the goods. Refunds are processed immediately and usually take 3 - 5 working days, but do sometimes take longer depending on your bank.

OTHER INFORMATION

We may not necessarily keep a copy of these Purchase Terms and Conditions with your order. We advise you to print a copy of them so you can refer to them in the future.

All communications between us and all contracts formed between us will be made and conducted in the English language.

Any notices we send to you will be sent to the most recent e-mail address or postal address provided to us by you.

Neither you nor us intend that these Purchase Terms and Conditions, other than the 12 month warranty as set out in that section, or any contract formed between you and us for the supply of goods or services by us to you will be enforceable by anyone except you and us.

Each element of these Purchase Terms and Conditions operates separately. If any court or relevant authority decides that any of them (or any part of them) are unlawful or unenforceable, the remaining terms (or part of them) will remain in full force and effect.

Nothing in these Purchase Terms and Conditions or our contract gives you any rights in respect of our intellectual property (or that of third parties who grant us rights to use their intellectual property), other than the right to proper use and enjoyment of the goods you have purchased from us.

The laws of England apply to these Purchase Terms and Conditions and our contract.

If any disputes arise between you and us in relation to these Purchase Terms and Conditions and our contract and you want to take court proceedings, then we agree that those proceedings may be brought in the courts of England and Wales. However, either you or us may bring proceedings in any other courts which have jurisdiction under applicable law.

JAGUAR LAND ROVER EXPERIENCE TERMS & CONDITIONS

IMPORTANT - THE TERMS AND CONDITIONS ("TERMS") APPLY TO ALL GUESTS PARTICIPATING IN AN EXPERIENCE WITH US, BY BOOKING THIS EVENT YOU AGREE TO BE BOUND BY THE TERMS SO PLEASE ENSURE THAT YOU READ THEM CAREFULLY.

EXPERIENCE TERMS AND CONDITIONS

The Jaguar Land Rover Experience (the "Driving Experience") involves driving in exceptional circumstances, where there are inherent risks of damage to both you and your property. This document contains pre-conditions with which you must confirm you comply and general terms to which you must agree in order to participate in the Driving Experience.

PAYMENT

The prices indicated on our Sites include all taxes, including VAT, which may be payable in respect of the goods ordered, unless otherwise stated.

However, if you have ordered goods for delivery outside of the UK, you may be liable to pay import duties or other taxes, and VAT applicable in your own country. You are responsible for paying those charges and we would recommend that you contact your local customs office for further information.

Additional delivery charges may also apply in addition to the price for your ordered goods - see the "Delivery" section below.

All payments must be made at the time of placing the order using the payment facilities on the Site. We accept payment by all major debit and credit cards.

It is your responsibility to ensure that the payment details you provide are correct and complete. We do not have to supply goods to you if the details you submit when making your order are incorrect or incomplete, and we are unable to take payment as a result.

No payment will be treated as made until we have received it in cleared funds, and we will not dispatch the goods until we receive payment in full.

If we are unable to accept your order for any reason, then we will refund any money paid by you in respect of that order. If we have not yet taken payment from your debit/credit card, then we will not do so.

PAYMENT METHODS

Jaguar Land Rover offers a variety of payment options, including credit and debit cards.

The following credit and debit cards can be used as payment:

  • Visa Credit
    Visa Credit
  • Visa Debit
    Visa Debit
  • Visa Electron
    Visa Electron
  • Mastercard Credit
    MasterCard
  • Maestro
    Maestro

If you are paying for your order using a credit or UK debit card you'll be asked to enter your details as part of the ordering process.

If your card is registered with the 3-D Secure Cardholder Authentication scheme you will be asked to enter your additional security information.

There are certain payment methods that you cannot use on our website. We don't accept:

  • Cheques or postal orders
  • Cash in any currency
  • Book tokens
  • Purchase orders
  • International wire transfers
  • Direct debits or standing orders
  • PayPal
  • Bank transfers
  • If you require to pay by cheque, purchase order or bank transfer, please contact The Experience Team directly at the relevant Centre. All Centre contact details are listed with each Experience on our website.

Pre-conditions

All drivers must hold a full and valid driving licence for driving in the UK. If your licence was issued outside of the UK then please notify us prior to participating in the Driving Experience so we can determine whether you may still participate. Both parts of the driving licence must be brought and produced on the day of the experience.

Any drivers under the age of 25 must contact the centre to give their driving licence details prior to the experience date ??? please contact your local centre.

All drivers must have at least three (3) years uninterrupted driving experience on a full licence without serious accident or conviction in the last two (2) years. Your driving licence is valid and current and will be produced at registration for the event.

All drivers must have no more than 6 current penalty points on their licence to enable them to participate in any on-road requirements of the course. You must notify us if you have more than 6 penalty points on your driving licence.

Passengers for a Driving Experience may be permitted at additional cost at the discretion of the Venue.

General Conditions

1 Your Physical Condition

By participating in the Driving Experience you agree that:

(a) You do not know of any circumstances which would disqualify you from driving;

(c) You are not currently suffering from any physical or mental condition which would restrict or impair your alertness or driving ability and of which you have not informed us;

(c) Your eyesight meets the standard required for driving

The course may be unsuitable for those who suffer from back problems (or any other similar conditions). It may also be unsuitable for those who are pregnant. We would therefore recommend that you do not participate in the Driving Experience if you suffer from back problems, heart problems (or any similar conditions or are pregnant)

Areas of the Factory Tour are not suitable for those with a pacemaker fitted. Please contact the centre prior to your visit so an alternative route can be taken.

2 Your Obligations

You agree that:

(a) Whilst attending the Driving Experience, you will at all times follow all lawful instructions and any other relevant rules notified to you.

(b) You will not at any time whilst attending the Driving Experience be under the influence of alcohol or any drugs, which may impair your alertness, and driving ability and you will behave in a safe, appropriate and prudent manner.

(c) You will at all times exercise the necessary and high degree of care and attention whilst participating in the Driving Experience.

(d) If you suffer from any disability that could impair your access to the facilities and/or vehicles used in the Driving Experience, you will inform us prior to attending the Experience so that we can make any required and available adjustments.

(e) You will be responsible for the safekeeping of any property (e.g. cameras) you take with you on the Driving Experience.

(f) During the on-road driving you will drive and be driven as a passenger and at all times must wear the safety restraint belt.

(g) You will be responsible for any speeding and parking fines incurred whilst driving the vehicle and subject to all applicable motoring laws and regulations.

3 Our Rights

(a) We may, at our sole discretion and at any time, decline or terminate your attendance at the Driving Experience in the interests of safety or otherwise.

(b) We reserve the right to amend, or cancel, the Driving Experience, in full or in part, without prior notice if we have reasonable grounds to do so. If we cancel the Driving Experience in full then you will be entitled to a full refund of amounts paid to us for the Driving Experience unless such cancellations is due to breach by you of these terms and conditions.

4 Children

(a) Children between the ages of 12 and 17 years (inclusive) and over 1.5m tall are only allowed in the vehicle on the basis that they are passengers and comply with the same obligations as you agree to in point 2. Children between the ages of 5 and 12 or under 1.5m tall are only allowed to participate as passengers on the basis that they comply with the same obligations as you agree to in point 2 and the parent/guardian complies with 4(b) below. Due to the restrictions of our proving ground, Children under 16 are not permitted to participate in, or attend Classic experiences.

(b) All children must be seated in the appropriate child car seat/booster seat and such seat must be appropriate for, and fitted correctly by you to, the vehicle.

(c) The parent/guardian signing overleaf agrees to be responsible for the child named and his/her actions and will ensure he/she complies with his/her obligations;

(d) By signing overleaf the parent/guardian is agreeing to the application of section 6 below in respect of the child???s participation in the Driving Experience.

(e) There are very limited facilities for non-participating children and families wanting to wait for friends/relatives who are on course. Children must be supervised by a parent or guardian at all times and at all times remain the responsibility of their parent or guardian.

5 Manufacturing Tour

(a) Children over the age of 10 are permitted to accompany their parents and the standard rate on an manufacturing tour, with the exception of the Design and Engineering Tour at Gaydon where the minimum age is 11.

(b) Please be aware that open toe shoes, sandals and shorts are not permitted in any of the manufacturing facilities.

(c) As sensitive electronic equipment is used in a number of the manufacturing processes, mobile telephones are not permitted in any of the manufacturing areas.

(d) Cameras and video recorders are strictly prohibited in all the manufacturing facilities and their surrounding areas. These can be left at the Experience centre during the Manufacturing Tour.

(e) Due to on site security restrictions, handbags, rucksacks and all other types of hand luggage are prohibited in all manufacturing areas. Articles of this type may be deposited at the Experience centre before commencing the Manufacturing Tour.

(f) To avoid any damage to a production vehicle during the Manufacturing Tour, Jaguar Land Rover will supply protective over wear to cover items such as watches, jewellery and belt buckles. However we would suggest that such items be left securely at home where possible.

(g) Please be aware that pace makers may be affected in certain areas of the production facilities by certain electronic manufacturing equipment.

6 Liability

(a) Your safety is our highest priority but you acknowledge that the Driving Experience involves driving in exceptional circumstances where there are inherent risks of damage to both you and your property. By participating in the Driving Experience.

(b) You agree that you accept that you share in the responsibility to maintain your own safety and that of others and of property by your own actions or conduct.

(c) We will be liable for death or personal injury caused by our negligence or through our breach of statutory duty.

(d) We shall in no circumstances be liable to you to the extent any liability arises due to your non-compliance with these terms and conditions.

(e) Save as set out in this section 6 we shall not be liable to you whether in contract, tort (including negligence) or otherwise for any direct loss or damage including financial loss, or loss of contracts or goodwill (save that we will be liable for any damage or loss to your tangible property which is directly caused by our wilful misconduct) or for any indirect, special or consequential loss or damage.

(f) At any time you may withdraw from participating in the Driving Experience, in which event you must notify an instructor on site who will arrange or give you directions for your safe departure from the site.

(g) Nothing in these terms and conditions shall exclude our liability for fraud or fraudulent misrepresentation or any other liability that cannot be excluded by law.

7 Acknowledgement of Understanding

You confirm that you have read this document and fully understand its contents. You understand that by signing this document you agree to be bound by the above terms and conditions. By signing this disclaimer, any photographs taken or images captured during the Driving Experience may be used for future marketing/promotional purposes. If you wish to cancel or amend a Driving Experience booking, you must provide no less than 10 working days notice prior to the date of the Driving Experience. Where the Driving Experience booked is purchased through a voucher, the booking must be attended within 12 months of the original voucher purchase date. The Driving Experience voucher must be presented on arrival at the Driving Experience centre.

8 Events Bookings

Please note, the following charges will apply from the date of your acceptance of our quotation:

i) In the event that you cancel your booking 28 days or less before the date of the event then you will be required to pay the total event cost upon cancellation and you shall not be entitled to a refund of any amounts already paid by you.

ii) In the event that your booking is cancelled by us, you shall be entitled to a full refund of any amounts paid by you to us in respect of your booking.